Head Office in New-York

775 New York Ave, Brooklyn, NY 11203

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Head Office in New-York

775 New York Ave, Brooklyn, NY 11203

Request a Quote

Looking for a quality and affordable builder for your next project?

* Please Fill Required Fields *

Toll Free


Working Hours

We are happy to meet you during our working hours. Please make an appointment.


Avtra Passenger Service System (PSS)

The Avtra Passenger Service and Distribution platform brings to the forefront modern digital tools that deliver crucial operational scalability and flexibility to airlines of any size and business operating model. We have managed to incorporate proven functionalities with the latest technology and software innovations, to deliver an array of modules that can be deployed either jointly or individually.

Airlines are free to select features and options that address their specific needs, knowing that the platform provides business-crucial schedule management, inventory and ancillary management, pricing management and booking management modules among others.

In addition, our Avtra PSS also offers an integrated departure control system (Avtra DCS) as well as a frequent flyer program (Avtra FFP), allowing airlines to centrally and cost-effectively manage the entire journey and passenger customer relationship process.

In a nutshell, Avtra PSS:

  • Provides superior user experience (both internal and customer)

  • Offers full distribution capabilities (TA, IBE, Mobile, OTA, GDS, etc.)

  • Ensures standards and compliance (IATA ET and EMD, GDS Type A/B, ATPCO standards, SSIM Compliance, etc)

  • Offers user friendly, customizable web and mobile user interfaces

  • Delivers product flexibility and customization possibilities

  • Brings decision support through BI and analytics

  • Offers real-time flexible reports, including build-your-own reports

  • Runs consistent 24/7 customer support

  • Guarantees highly competitive pricing

  • Ensures stability through scalable modern infrastructure; over cloud hosting as well as dedicated hosting

  • Comprehensive and powerful API including NDC level 3 API and OpenTravel’s API

  • Full support for codeshare options and interlining

  • Allows access from anywhere through any device

  • Comes with integrated DCS and FFP systems

Core modules of Avtra PSS

Agent Booking Engines Merchandising Engine Codeshare / Interline Manager
IBE / Mobile Booking Personalization Engine Charter Flights Management
NDC / OpenTravel API Finance Management Group Booking Manager
Network / Schedules Manager Agent Management Departure Control System
Disruption Manager Product / Commercial Manager Loyalty Program
Ancillary Management BI / Analytics Engine CRM
Pricing Management GDS & ET Management

The Benefits of Avtra PSS

The reservation system of tomorrow, available today.

Avtra is continuously evolving; enhancing and incorporating the latest airline industry trends and as a result, is now offering greater product and service innovations for a faster, better and more secure travel process. By offering these latest technologies - including cloud, in-memory, analytics and mobile - or a custom combination of these, airlines can create a simple and user friendly experience for their passengers. Functionality has also been retained for processes of the bygone era, with legacy messaging formats fully supported within.

The system provides for industry standard PADIS/EDIFACT formats, to allow communication with Global Distribution Systems (GDSs) and other airlines (OAL), while also being IATA NDC compliant.

Distinguishing us from the competitive solutions out there is our system’s core, which comprises of a comprehensive and business-crucial CRM module, flexible ancillary management, features-rich campaign management and the integrated FFP functionality. Passengers can also be engaged through multiple communication channels (email, SMS, mobile app, etc.), before during and after each journey. This feature provides airlines with the option to nurture personal recognition and appreciation towards their travelers while maximizing their ancillary and upselling opportunities. Valuable insights and analysis reporting are also included in each module, allowing for data collection and customization - and its subsequent application and processing in various management information systems and tools - for monitoring and achieving optimal commercial returns.


We invest great efforts in our user-friendly system interaction and simplicity, affording airline staff and agents to fully utilize the platform even with minimal prior training - all thanks to our modern, web-based graphical interface. The logical workflow design and methodology of each module provides fast and convenient execution of complex processes - such as flight disruption handling for example. Customer facing interfaces have been designed for superior user experience and ease, and we are constantly improving these features for an even greater journey booking and management process.

Scalability and Reliability

All our solutions comply with the rigid metrics of prevailing infrastructure environments and are capable to maintain fully redundant operations by addressing fault tolerance in every layer of system setup. This feature also reaffirms our cost-efficient and scalable platform capabilities, growing with our clients through their business expansion stages.

Accessing data is strictly controlled and has been conceptualized and tested to adhere to the most stringent global digital security requirements, with real-time replication as well as remote DR site support; eliminating data loss in cases of faults or failure events.

System Management and Support

We are with our clients, wherever and whenever they need us - providing our recognized and acknowledged, round-the-clock support services to ensure full business continuity. Whether a system is hosted onsite or is cloud-based, our clients can rest assured that our dedicated support team will be available, anywhere in the world, to assist on short notice.

Agility and Performance

Many solutions on the market today experience peak-use limitations which translate into passenger frustration during promotional or special offer activity transactions. This challenge of degraded system performance is difficult to mitigate for the majority of legacy solutions out there (due to their very nature and build philosophy) and end up costing airlines millions of dollars in lost revenue each year. We at Avtra have made sure that such commercial perils never occur - by adopting extensible system design; we guarantee that our applications remain stable and resilient even during such sudden system utilization peaks, allowing our clients to capture each and every commercial opportunity presented.


Avtra is a web-based system that utilizes the latest open technologies, and is built on top of robust, distributable, highly configurable and modularized application service and data persistence tiers. Some of the highlights of Avtra’s technology stack include:

  • Web-based responsive user interfaces which are crafted for user-friendly experience

  • Native and hybrid mobile applications for immersive user interaction

  • REST and SOAP-based, highly configurable API for booking services

  • Configurable SDK for booking services

  • Enterprise service bus based legacy distribution system integrations, service provider

  • integrations and supplier integrations

  • Big data analytics, NOSQL and business intelligence tools

  • Support for any standard RDBMS persistence tier; can be hosted via any operating systems

  • Test driven development, continuous integration, continuous deployment and automated web/mobile UI testing Tools

Hosting and System Requirements

The major advantage of our solutions is the ease of implementation – fast and with minimal hosting investments. We offer a number of options, such as private cloud hosting or private data center hosting

The cloud-based functionality also enhances the service capability of Avtra, allowing for a wide range of features and modules to be provided – on demand, and as necessary. Managing required resources is elastic and can be scaled; allowing our clients to benefit by paying for only what has been utilized. 

Avtra has partnered with Microsoft Azure and Amazon to offer cloud-hosting services, allowing us to further guarantee stability and systems security. This, coupled with the fact that our systems can be accessed through any standard web or mobile browser, eliminates the requirement for additional software or applications to be installed.

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2.5 based on 83 votes
Avtra Passenger Service System (PSS)